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PRIVACY POLICY

Privacy Policy and Cookie Statement

This privacy policy covers eqbrium.com.

It is your responsibility to read and understand this privacy policy. By visiting our Website you are agreeing and consenting to the practices described in this privacy policy. If you do not agree to all of this privacy policy and do not wish to be bound by it, you are not authorised to access or otherwise use the Websites, or take part in any of the programmes and offers that we provide.

We are committed to safeguarding your privacy online. We appreciate that you do not want any personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. This privacy policy may change from time to time so please check back here frequently.

This privacy policy explains the following:

1. What personal information do we collect from you?

1.1. What is personal information? Personal information is any information that allows someone to identify you, including, for example, your name, address, telephone and mobile numbers, email address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data.

1.2. Your personal information is collected when you register or purchase items on our website. This includes information you provide when you register to use our Website, subscribe to newsletters or place an order. The information you give us may include your name, address, email, phone number and payment details.

1.3. Personal information that is provided by you will only be used for the purpose for which it is provided unless you are informed otherwise at the time of giving the information.

2. How is your information processed, stored and kept secure?

2.1. Your personal information may be processed both in and outside Spain. When you submit your details in whichever country you are situated you agree to the information being processed in Spain.

2.2. Your personal details will remain within the European Economic Area, (which is all EU member states plus Norway, Iceland and Liechtenstein.)

2.3. The Websites and our servers, are based within the European Economic Area, (which is all EU member states plus Norway, Iceland and Liechtenstein.), and have appropriate technical and organisational measures in place to protect against unauthorised or unlawful use of your personal information as well as the accidental loss, destruction or damage of your personal information whilst under our control.

2.4. However no data transmission over the internet can be guaranteed to be 100% secure and whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

3. How do we use your personal information?

3.1. eqbrium processes personal information for the following purposes:

  • providing you with goods and/or services that you have requested and communicating with you about those products and services;
  • monitoring, developing and improving the Websites, our services and your experience;
  • providing a personalised service;
  • conducting market research surveys;
  • market research, community and forums management;
  • running competitions;
  • providing you with information about eqbrium’s, or our business partners’ products and services where you have provided your consent. You will always be able to opt-out or unsubscribe from these messages;
  • send out email alerts you have agreed to receive. You will always be able to unsubscribe from these messages;
  • processing and dealing with any complaints or enquiries made by you or legally on your behalf;
  • we may also be required to disclose your personal information to authorities who can request this information by law that is binding on eqbrium, for instance for the prevention and detection of crime, the capture or prosecution of offenders and the assessment or collection of taxes and
  • other purposes related to any of the above.

3.2. eqbrium may also contact you about your registration details, to manage any account or subscription you have with us, or to provide customer service, even if you have opted-out of or declined to consent to receiving promotional emails. We may also contact you if we consider that revisions to this privacy policy are sufficiently important to notify you about them.

4. Do we share your personal information with anyone else?

4.1. We may disclose your personal information to partners of eqbrium who supply services to you on behalf of eqbrium and who need to process personal information in the provision of such services. When you request goods and services from eqbrium, you are consenting to the disclosure of your personal information to eqbrium partners who may provide such goods and services under contract and guarantee to our satisfaction that they have sufficiently robust processes in place to ensure the security of your personal information whilst it is in their care.

4.2. We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

4.3. We may disclose depersonalised data (such as aggregated statistics) about the users of our Websites in order to describe our sales, customers, traffic patterns and other site information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

4.4. Under certain circumstances we may occasionally be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request. Examples of the type of situation where this would occur would be:

  • in the administration of justice;
  • where we have to defend ourselves legally;
  • in complying with the mandatory requirements of a government department collecting information; and
  • to protect or defend the rights or property of eqbrium or users of our services.

4.5. Other than this, eqbrium will not disclose any of your personal information to any other third parties without your consent.

5. Are there any age restrictions on supplying personal information to us?

If you are aged [16] or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to the Websites. Users without this consent are not allowed to provide us with personal information. If we become aware that you are under [16] and are attempting to or have submitted personal information via the Websites without your parent/guardian’s permission, we will not accept such information and we will take steps to remove such information from our records. This may involve us having to access and verify your age and other relevant details.

6. How long will we keep your personal information?

We will hold your personal information on our systems only for as long as is necessary.

7. Changing your mind about receiving marketing messages.

Should you wish to stop receiving marketing communications from us, you will be able to unsubscribe or opt-out, you can contact us and we will make the changes for you. Our contact details are at the end of this privacy policy. Please remember to include your full name and address in order that we may make the changes that you request.

8. How do we use cookies?

8.1. “Cookies” are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are common and won’t do anything to harm your system – they simply store or gather information. They help you to get the most out of your visit to our Websites.

8.2. We may collect information about your computer including, where available, your IP address, operating system and browser type for system administration as part of our audit trail process. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser’s setting to prevent it from accepting cookies on your computer – go to www.allaboutcookies.org for instructions on how to disable cookies. However, you may not be able to take full advantage of our Websites if you do so.

8.3. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

8.4. Our Websites use two main types of cookies:

  • Per-session cookies. We only use these whilst you are visiting our website and they are deleted when you leave. They remember you as you move between pages, for example recording the items you add to an online shopping basket. They also help maintain security.
  • Persistent cookies. These cookies stay on your computer until they expire or are deleted. We set automatic deletion dates so that we don’t keep your information for longer than we need to.

8.5. Our Websites also use cookies, for example, to:

  • Gather customer journey information across our sites and fulfil any of your requests;
  • Gain insight into the nature of our audience so we can tailor our content accordingly;
  • Ensure your privacy when you visit our secure sites;
  • Store login details for our secure sites;
  • Store details of your marketing preferences to improve and enhance your visit to our sites;
  • Evaluate our sites’ advertising and promotional effectiveness – all information is anonymised and we don’t share it with anyone;
  • Detect if a service has already been offered to you so that we don’t ask you again.

Analytics cookies:

eqbrium uses Google Analytics, which sets a first-party cookie in order to anonymously identify when users return to specific websites.

Google uses the information sent with this cookie to store a history of website pages visited in a user’s session. This data will not be used to associate any part of your identity, anonymous or not, with any other data held by Google.

Further information about how to opt-out of this cookie can be found at https://www.google.com/intl/en/policies/privacy/partners/

Facebook:

eqbrium uses Facebook technologies such as the Facebook Pixel to show you interest-based marketing content from our brands and selected advertisers. Data collected by the Facebook Pixel may also be anonymised and used in aggregate to help improve the quality and effectiveness of our websites and marketing efforts.

You can find out more about Facebook Advertising and manage your Facebook Advertising settings or opt-out of Facebook interest-based advertising at https://www.facebook.com/ads/about/

Facebook Like Button cookies:

When you create or log in to an account on http://www.facebook.com cookies are stored on your computer in order to remain logged-in to your facebook account when visiting http://www.facebook.com again.

The Facebook Like Button used on our Website is hosted by Facebook and your browser, therefore, sends this cookie data to Facebook when creating the button inside your browser. This data is used by Facebook in order to associate the Facebook Like Button with your Facebook account. This information is not accessible to us, and is not sent to us by Facebook.

More information about this cookie and Facebook’s Privacy Policy can be found at https://www.facebook.com/about/privacy/your-info-on-other#socialplugin

Twitter Share Button:

When you create or log in to an account on http://www.twitter.com cookies are stored on your computer in order to remain logged-in to your twitter account when visiting http://www.twitter.com again. The Twitter Share Button used on our Website is hosted by http://www.twitter.com and your browser, therefore, sends this cookie data to Twitter when creating the button inside your browser. This data is used by Twitter in order to associate the Twitter Share Button with your Twitter account. This data is not accessible to us and is not sent to us by Twitter.

More information about this cookie and Twitter’s Privacy Policy can be found at https://twitter.com/privacy

9. Social Media.

9.1. Social networking sites, such as Facebook, among others, work with us as trusted third party partners. We also work with application developers who specialise in social media, so that we can connect with your social networks. We provide access to our Websites for third parties and business partners so that we can generate interest in our products and services among members of your social networks and allow you to share product and service interests with friends in your network.

9.2. We do not control how your personal information is collected, stored or used by such third party sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the information they may be sharing. If you do not want your networking sites to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. eqbrium is not responsible for how these third party sites may use information collected from or about you.

10. Other websites.

10.1. This privacy policy applies only to our Websites. There are links on these Websites to third party websites over which eqbrium has no control and when you click on advertisements or links you will leave our Websites and go to another site and thereafter it is that third party’s site whose privacy policy will apply.

10.2. eqbrium accepts no responsibility or liability for any third party practices on third party websites. eqbrium advises you to carefully read third party privacy statements prior to the use of any third party website.

11. Access to personal information and keeping your personal information accurate and up-to-date.

11.1. You are entitled to see the information we hold about you. If you wish to access the personal information held by us, you should contact us in writing using the information provided below.

11.2. Please help us to keep our records of your personal information up-to-date by notifying us of any changes or corrections to the personal information we hold about you.

12. How to contact us.

If you do not understand or accept this privacy policy or wish to contact us concerning any matter relating to your personal information then please email privacy@eqbrium.com or write to us at:

Privacy@eqbrium
Av Manolete 1
Centro Commercial Plaza
Oficina 20
Marbella
29660