TERMS & CONDITIONS

ORDERING

Here is some practical information for you as an eqbrium customer, so that you know you can feel safe in purchasing your health and well-being products from us.

When you find a product, you wish to order, select the quantity and then click on the button “Add to basket”, and then view basket.

RATES

All prices include IVA, which is 21% for health supplements.

Our standard shipping and handling fee is EUR 5.00. Unless agreed upon, by eqbrium, prior to ordering. Shipping is limited to mainland Spain at this time.

PAYMENT

We accept credit cards, Visa and MasterCard. Payment is made via the BBVA payment system which means that no unauthorised personnel, including anyone at eqbrium, can access your card details.

Completion

Payment with Visa and MasterCard must be completed before we send your order. As soon as we receive your payment, your order will be packed and dispatched in a timely manner.

Note

“The company agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank that can or has the potential to damage the goodwill of the same or reflect negatively on them. The following activities are prohibited under the programs of the card brands: the sale or supply of a product or service that is not in full compliance with all applicable Buyer laws, Issuing Bank, Merchant, Cardholder, or Cards. Further, the following activities are also explicitly prohibited:

  • Selling of Drugs

DELIVERY

Deliveries will be carried out by Correos. Unless agreed upon, by eqbrium, prior to ordering.

Our standard shipping and handling fee is EUR 5.00. Unless agreed upon, by eqbrium, prior to ordering.

Shipping is limited to mainland Spain at this time.

CANCELLATION RIGHTS AND RETURN POLICIES

A 14-day unconditional repent and return policy applies to all unopened products. When returning items, you must pay the delivery costs according to prevailing rates. The return postage of unclaimed packages (EUR 5.00) is to be paid by the customer.

Refunds are sent to your provided account number after the package has arrived at our warehouse.

Contact Customer Support to arrange a refund.

COMPLAINTS

If there is something wrong with the received package or items, please contact our Customer Support within 14 days of the delivery date. In most cases, we will ask for documentation of the complaint/damage, and therefore ask you to keep the product until you hear back from us.

EQ BUSINESS PARTNER

Separate shipping/handling fees and return policies apply to EQ Business Kits and value packs. Contact us for more information.

KEEP IN TOUCH

Independent EQology Brand Partner

Eurobolig SL trading as eqbrium @ 2018

CIF: B92541887

Av Manolete 1, Centro Commercial Plaza
Oficina 20, 29660, Marbella, Málaga

HOW CAN WE HELP YOU?

Contact Customer Services
Email: contact@eqbrium.com
Call:    + 34 607 580 010

STAY IN TOUCH

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